FAQs

Category 3

12

Bitwara igihe kingana iki kugirango umuntu ahabwe amazi.rw nyuma yo gusinya amasezerano?

Nyuma yo gusinya amasezerano, umuguzi ahabwa itariki yo kugezwaho sisiteme. Insitalasiyo igatwara hagati y’umunsi n’iminsi 2 bitewe n’igihe umuguzi yujurije ibyo asabwa. Itariki ugerezwaho sisiteme iterwa n’umubare wabakiriya baba bari gukorerwa muri icyo gihe ariko ntibishobora kurenza icyumweru ko wagezwaho sisiteme nyuma y’isinywa ry’amasezerano (Keretse igihe umuguzi yisabiye kwegeza itariki inyuma)

13

Ni ngombwa kuza ku biro bya Water Access Rwanda gusinya amasezerano y’ubugure?

Oya, ntabwo ari ngombwa kuza ku biro byacu gusinya amasezerano y’ubugure. Dushobora guhererekanya no gusinya amasezerano hifashishijwe uburyo bwa interineti.

12

How long do delivery and installation take upon signing the contract?

Upon signing the contract you are given a delivery date. Installation usually lasts 1 to 2 days given your fulfillment of pre-installation requirements. The delivery date is dependent on other ongoing orders, but based on our team’s capacity, it will always be within seven days, after signing the contract (unless you request a later delivery date).

13

Do I have to come to Water Access Rwanda office to sign the purchase agreement?

No, you don’t have to come to our office for contract signing. We can send you the contract over an e-signing platform or email.